User Experience Strategist
Join the P'unk Ave team!
Who We Are
P'unk Avenue solves problems and explores new opportunities for people and organizations making a positive social impact in fields like urbanism, health & wellness, arts & culture, education, and the environment. It is our goal to work on projects that empower people, improve quality of life, support the creation of knowledge, and strengthen our cities.
We are a small company with a large impact. We are writers, educators, engineers, developers, designers, and leaders. Our attentive care for and direct collaboration with our clients has led to opportunities for innovation and creativity. We are expanding our team to handle an influx of new projects, all while continuously experimenting with our team structure and evolving our design and development practices. We need people who thrive in this kind of dynamic and intense environment.
If this sounds like something you want to be a part of, read on...
What You Will Be Doing
As a user experience strategist at P’unk Ave, you will have a deep understanding of design thinking methodology and apply best practices in delivering creative, quality experiences for the web.
You will apply your natural curiosity, critical thinking skills, and empathy to understanding and advocating for our clients' goals, needs, and challenges—in addition to their internal and external stakeholders and users.
Your work will define the strategy and content model for our client's projects, and uncover meaningful and impactful opportunities to help them achieve their goals.
Responsibilities
- Review and conduct research to inform user experience strategies such as content audits, analytics reviews, strategic plans, competitive analysis, and previous end-user research
- Collaborate with stakeholders to understand goals, assess needs, and identify gaps in products/digital experiences through exercises like interviews, surveys, and workshops
- Conduct user research in a discovery process collaboratively with the strategy and/or brand team to inform strategic decisions and validate them through interviews, user testing, focus groups, and surveys
- Present research findings and strategic recommendations for digital experiences to a diverse group of stakeholders
- Create artifacts to document strategy and inform process such as sitemaps, wireframes, user journeys, strategy briefs, and requirements documentation
You should enjoy
-
Crafting inclusive qualitative research sessions that encourage every voice to be heard and illuminate the real goals and needs of your clients
-
Building quantitative research methods to ensure diversity of feedback and result in objective, strategic findings
-
Creating practical, thoughtful, and accessible strategies to solve the real needs of unique organizations
-
Presenting your findings in a clear, understandable way to stakeholders with diverse backgrounds and roles as well as your teammates
-
Digging in to organizations both small and large to uncover what they really need from a digital experience
-
Being an empathetic partner and champion of user needs for your clients
You should have
- 2-3 years of experience in the field doing user research, user experience, or content strategy (or related, just talk to us)
- Strong communication skills with an accessible outlook to be able to speak and present to a wide group of people, from end-users to CEOs
- Strong writing and documentation skills to provide lasting artifacts of your strategies and technical requirements for clients and teammates alike
- Confidence in owning a project across its duration and utilizing good personal project management skills, and communicating directly with your clients frequently
- Experience with content management systems and knowledge of best practices for content architecture and taxonomy strategies
- Comfort with accepting and managing feedback and constructive critique from all members of the team and all types of clients
You Will Be Valued
P'unk Ave is built on a culture of trust and autonomy, so the focus is on meeting your responsibilities and finding ways to make our company better.
Most of the team work approximately 9 to 5, but with a great deal of flexibility. We have a generous vacation policy and encourage you to use it to stay healthy, engaged, and inspired. We also support sabbaticals.
We strive to maintain a culture that makes our team members want to be in the studio. Benefits include medical, dental, and vision insurance. We have a retirement plan, with matching. Because we believe in on-going learning, each person has a discretionary yearly conference budget. We also believe that everyone should share in our success through profit sharing.
Locally roasted coffee is delivered weekly and made fresh daily, but if you prefer something else in the afternoons we have a rotating draft beer in our kegerator at all times. A full lunch is cooked in-house and prepared for our monthly all-team meeting.
We are located in the heart of South Philly, right on E. Passyunk Ave, which is one block away from the Italian Market—accessible within reasonable walking distance from the Broad Street Line.
Most of all you would get the opportunity to work with motivated and intelligent people!
If you would like to join our team, we’d love to hear from you!
We strongly encourage applicants from underrepresented backgrounds to apply.
Please send us an email that includes your experience and a few examples of relevant work.
___
P'unk Avenue is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.