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Client Experience Developer

Join the P'unk Ave team!

Who We Are

P'unk Avenue solves problems and explores new opportunities for people and organizations making a positive social impact in fields like urbanism, health & wellness, arts & culture, education, and the environment. It is our goal to work on projects that empower people, improve quality of life, support the creation of knowledge, and strengthen our cities.

We are a small company with a large impact. We are writers, educators, engineers, developers, designers, and leaders. Our attentive care for and direct collaboration with our clients has led to opportunities for innovation and creativity. We are expanding our team to handle an influx of new projects, all while continuously experimenting with our team structure and evolving our design and development practices. We need people who thrive in this kind of dynamic and intense environment.

 

If this sounds like something you want to be a part of, read on...

P'unk Ave Team Photo November 2019 Silly One

What You Will Be Doing

As a Client Experience Developer at P’unk Ave, you will have a firm grasp of modern web technologies while using your strong communication and problem-solving skills to provide first-rate customer service.

You will interact closely with a range of clients and collaborate with designers and developers to maintain and evolve an ever-growing ecosystem of projects.

Kylee and Geoff at workMatt Goold

Responsibilities

  • You will handle many levels of interaction with clients via phone, email and support desk software to record, track, and document issues and new requests.

  • You will write beautiful, well-commented code, following team-wide best practies and quality standards.

  • You will act as a first line of defense, providing technical assitance and hands-on fixes to a diverse array of clients and projects.

  • You will work with designers and other developers to solve technical challenges and steward the creation of new website features.

  • You will be an expert in our content management tools, helping clients to use them for content creation and creative problem solving.

  • You will contribute to our many open-source projects and support the community of developers who rely on them.
  • In addition to your role as a developer, you will be expected to actively participate in growing our overall culture, supporting your coworkers, and helping to make P'unk a wonderful place to work. 
     
Greg working
illustration of clustered post-it notes with drawings and text on them

What You Should Already Have, Know, And Do

  • An education in software development and/or hard-earned knowledge through the practice of it in the field.
  • You should have excellent written and verbal communication skills, a knack for time management, and be highly organized. 
  • Experience working as a developer for web or software projects in a client services context is required.
  • You should be able to quickly assess and estimate the effort of client-logged bugs and feature requests.
  • You should be a fast learner and curious and creative problem solver, motivated to grow your development toolkit and become an expert. 
  • You should be level-headed and calm in the face of urgent client requests. 
  • You should feel comfortable giving and receiving critical personal and professional feedback.

 

Technical Experience

We are a team of full-stack developers. You will be expected to learn technologies on both sides of the stack, and in return you will be given the autonomy to explore new areas of growth.

  • Proficient in HTML, CSS, and JavaScript with an eye for accessibility, cross-browser support and responsive design
  • Experience working with Git and version control
  • Comfortable working in the command line with Linux-based operating systems
  • Proficiency in Node.js and MongoDB is a big plus

 

You Will Be Valued

P'unk Ave is built on a culture of trust and autonomy, so the focus is on meeting your responsibilities and finding ways to make our company better. 

P'unks Working
P'unk coffee

 

Most of the team work approximately 9 to 5, but with a great deal of flexibility. We have a generous vacation policy and encourage you to use it to stay healthy, engaged, and inspired. We also support sabbaticals.

Benefits include medical, dental, and vision insurance. We have a retirement plan, with matching. Because we believe in on-going learning, each person has a discretionary yearly conference budget. 

 

If you would like to join our team, we’d love to hear from you!

We strongly encourage qualified applicants from underrepresented backgrounds to apply.

Please send us an email that includes your experience and a few examples of relevant work.

JOBS@PUNKAVE.COM